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Delivery Information

UK Delivery

The K9 Shop will deliver to home or business address anywhere on the UK Mainland (excluding Scottish Highlands). Deliveries to the Scottish Highlands & Islands will be subject to additional charge; please call 07971 800038 or email info@k9-petshop.co.uk for delivery estimates.
You do not have to be at home to accept delivery and if you spend over £39.99, there will be no delivery charge.

When will my goods be shipped?

We aim to dispatch all orders the same or, at worst the next business day when you place your order before 12.00pm. However in some cases this cannot be guaranteed. Unless the items you have ordered are out of stock, your order will usually be delivered to you within 4 working days (on occasions K9 Petshop may use an alternative courier, this may take upto 6 working days) but in all cases, you will be notified via our shopping confirmation email within 24 hours of placing you order. On occasions products may be shipped direct from our suppliers, this will result in your order arriving in multi consignments.

How much does shipping cost?

Shipping is calculated on the amount being spent on your order. What happens if I am out? When placing your order if you believe you may be out when delivery is made, you should note where we should leave your order in the special instructions box at the checkout. On the day of delivery, if you are not able to be in all day and have not left any special delivery instructions many of the couriers will leave details of where your order has been left or information regarding any re-delivery details. The K9 Pet Shop cannot accept responsibility for the package once left.

Deliveries within 10mile of ‘WS12’ postcode.

Many of our deliveries will be made by representative of The K9 Pet Shop and therefore will be delivered in the original packaging. On the day of delivery, if you are not able to be in all day and have not left any special delivery instructions we will leave details of where your order has been left. The K9 Pet Shop cannot accept responsibility for the items once left.

Of course it is always helpful if you think you may be out to enter some special instructions at the checkout to let us know where it is best to leave your order.

UK Shipping Costs
Delivery
£39.99 or under
£40.00 or over
Delivery Timescale
Within 10 miles of postcode WS12
£3.99
Free
Next Working Day
UK Mainland
£3.99
Free
4 Working Days
* K9 Petshop occassionally may need to arrange shipment of a product direct from the manufacturer.
* K9 Petshop may use different couriers for different products or areas.
*Additional delivery timescales will take place over Bank Holidays and Christmas Holidays (please contact for information).